Terms & Conditions

1. Account Registration

You must be 18 or older to register. One account per person, per household, per IP address, and per device. Providing false information during registration will result in account closure and forfeiture of any pending withdrawals. You are responsible for maintaining the security of your account credentials.

2. Welcome Bonus Terms

The 100% first deposit bonus up to €200 is subject to:

• Minimum deposit of €20 to qualify
• 30x wagering requirement applied to the bonus amount
• Wagering must be completed within 30 days of bonus activation
• Slots contribute 100% toward wagering. Live casino contributes 10%. Some games may contribute 0%.
• Maximum bet during active bonus wagering: €5 per spin
• Bonus is available to new players only — one per customer
• We reserve the right to void bonuses obtained through suspicious activity

3. Deposits & Withdrawals

Minimum deposit: €20. Minimum withdrawal: €20. Maximum withdrawal per transaction: €5,000. Monthly withdrawal cap: €25,000 (standard accounts). All withdrawals require completed KYC verification before processing. Withdrawals are processed in the same method used for deposits where possible.

4. KYC Verification

We are legally required under EU AML directives to verify player identity. You may be required to submit: government-issued photo ID, proof of address (utility bill or bank statement dated within 3 months), and proof of payment method. Failure to provide documents within 30 days of request may result in account closure.

5. Responsible Gambling

We provide deposit limits, loss limits, session time limits, reality checks, and self-exclusion. These tools are accessible via Account Settings → Responsible Gaming. Players who have self-excluded must not attempt to create new accounts. We take responsible gambling seriously and cooperate with support organisations including BeGambleAware and GamCare.

6. Account Closure

We reserve the right to close accounts for breach of these terms, fraudulent activity, or suspected bonus abuse. In such cases, funds that are not derived from fraudulent activity will be returned to the player's verified payment method. Bonus funds and associated winnings may be voided.

7. Governing Law

These terms are governed by the laws of Malta and subject to the regulations of the Malta Gaming Authority (MGA). Any disputes shall be subject to the exclusive jurisdiction of Maltese courts. For complaints, contact our support team first. Unresolved complaints may be escalated to the MGA's Player Support.

8. Changes to Terms

We may update these terms at any time. Continued use of LuckyWins Casino after updates constitutes acceptance of the revised terms. Material changes will be communicated via email to your registered address.